Privacy and WhatsApp Assignment Notice

WhatsApp adviser assignment

When you actively click WhatsApp, the site sends a random request identifier to a same-domain routing service. The service assigns enabled advisers in sequence and sets an HttpOnly, Secure, SameSite=Lax functional cookie so the same browser stays with the same adviser for 30 days.

Form text

Name, contact details, project country and message are not sent to the routing API or stored in a website database. They are assembled into a WhatsApp draft in your browser. Opening WhatsApp passes the prefilled content to WhatsApp. The assigned adviser receives the message after you confirm Send.

Enquiry source

Your browser keeps the first page visited and the available referring website hostname for the current session. These are added to the WhatsApp draft with the current enquiry page. Page URLs omit query parameters; unavailable referrers are labelled direct or unavailable. You can edit these details before sending.

What is not collected

Assignment records do not retain form content, raw IP addresses, browser fingerprints, advertising click IDs or full referrer URLs. Opening wa.me means only that the site assigned an adviser and attempted to open WhatsApp; it does not prove a message was sent or read.

Website and advertising measurement

We use Google Analytics 4 and Google advanced consent mode to understand site traffic and measure advertising and WhatsApp clicks. Before a choice or after declining, the tag loads with analytics storage, advertising storage and advertising user data denied, and sends limited signals without measurement cookies. Google may still receive page, timing and browser connection information. Ads data redaction is enabled; we omit our website session identifier from events and do not read or write session storage for deduplication in this state. After you allow measurement, analytics and advertising cookies, ad click identifiers and a random session identifier may be used to improve traffic reporting, attribution and deduplication. We do not send enquiry form names, contact details or messages to this tag, and do not enable personalized advertising or enhanced conversions. You can decline or withdraw permission through Cookie settings at the lower left of the page without affecting browsing or WhatsApp enquiries. Your choice is stored in this browser for 180 days. Global Privacy Control or Do Not Track disables this tag.

How Google uses data from partner sites

Your choices

You may avoid WhatsApp and use email instead, or delete browser cookies. After cookie deletion or a device change, the service treats you as a new browser visitor.